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Permanent Jewelry Policy

1. APPOINTMENT & WALK-INS

  • APPOINTMENTS ARE RECOMMENDED TO ENSURE AVAILABILITY, THOUGH WALK-INS ARE WELCOME IF SPACE ALLOWS. A NON-REFUNDABLE DEPOSIT MAY BE REQUIRED TO BOOK AND WILL BE APPLIED TO YOUR FINAL PURCHASE. PLEASE ARRIVE ON TIME. A 10-MINUTE GRACE PERIOD IS ALLOWED. YOUR APPOINTMENT MAY BE CANCELED OR RESCHEDULED, DEPENDING ON AVAILABILITY

AGE REQUIREMENTCLIENTS MUST BE AT LEAST 15 YEARS OLD TO RECEIVE PERMANENT JEWELRY.MINORS (UNDER 18) MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN. A SIGNED WAIVER IS REQUIRED FOR ALL CLIENTS.

2. HEALTH & SAFETY

  • WE DO NOT OFFER SERVICES TO INDIVIDUALS WITH PACEMAKERS OR MEDICAL CONDITIONS THAT MAY BE IMPACTED BY THE WELDING PROCESS. PLEASE DISCLOSE ANY METAL ALLERGIES OR SENSITIVITIES BEFORE SELECTING YOUR JEWELRY.THE PROCEDURE IS QUICK AND PAINLESS, BUT CLIENTS MUST REMAIN STILL DURING WELDING FOR SAFETY.

3. JEWELRY & WARRANTY

  • ALL PERMANENT JEWELRY SALES ARE FINAL—NO REFUNDS OR EXCHANGES AFTER THE PIECE IS WELDED. WE USE HIGH-QUALITY 14K GOLD, GOLD-FILLED, STAINLESS STEEL AND .925 STERLING SILVER. NORMAL WEAR AND TEAR IS EXPECTED OVER TIME. IF YOUR JEWELRY BREAKS DUE TO A WELDING ISSUE WITHIN 30 DAYS, WE’LL RE-WELD IT AT NO COST. AFTER 30 DAYS, RE-WELDING OR REPAIRS MAY INCUR A SMALL FEE. IF YOU NEED TO REMOVE YOUR PIECE FOR MEDICAL REASONS OR OTHERWISE, WE OFFER A RE-WELD SERVICE FOR A FEE.

4. CUSTOMIZATION & SIZING

  • CLIENTS MUST APPROVE THEIR CHAIN SELECTION AND SIZING BEFORE THE PIECE IS WELDED. ADJUSTMENTS AFTER WELDING REQUIRE CUTTING AND RE-WELDING, WHICH MAY INCLUDE A FEE. CUSTOM ORDERS OR SPECIAL REQUESTS MAY REQUIRE ADDITIONAL PROCESSING TIME.

5. PAYMENT & REFUNDS

  • FULL PAYMENT IS REQUIRED AT THE TIME OF SERVICE. WE ACCEPT CASH, CREDIT/DEBIT CARDS, AND DIGITAL PAYMENT OPTIONS.ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES ONCE THE JEWELRY HAS BEEN WELDED.GIFT CARDS ARE NON-REFUNDABLE BUT DO NOT EXPIRE.

6.  CANCELLATIONS & RESCHEDULING

  • CANCELLATIONS MUST BE MADE AT LEAST 24 HOURS IN ADVANCE TO TRANSFER YOUR DEPOSIT TO A FUTURE APPOINTMENT.NO-SHOWS AND LATE CANCELLATIONS WILL RESULT IN THE FORFEITURE OF YOUR DEPOSIT..

7. GROUP BOOKINGS & EVENTS

  • WE OFFER PRIVATE PARTIES AND GROUP EVENTS. A DEPOSIT IS REQUIRED TO SECURE YOUR DATE. TRAVEL FEES MAY APPLY FOR MOBILE OR POP-UP EVENTS BASED ON DISTANCE.

8.  PHOTOGRAPHY & SOCIAL MEDIA

  • WE MAY TAKE PHOTOS OR VIDEOS DURING YOUR APPOINTMENT FOR MARKETING PURPOSES.IF YOU PREFER NOT TO BE FEATURED, PLEASE LET US KNOW BEFORE YOUR APPOINTMENT BEGINS.

9. LIABILITY WAIVERPERMANENT JEWELRY IS A VOLUNTARY COSMETIC SERVICE.WE ARE NOT LIABLE FOR DAMAGE CAUSED BY IMPROPER CARE, METAL SENSITIVITIES, OR EXTERNAL FACTORS SUCH ASSNAGGING.BY RECEIVING OUR SERVICES, YOU AGREE TO RELEASE OUR BUSINESS FROM ANY LIABILITY RELATED TO THE JEWELRYAPPLICATION OR REMOVAL